Customer Support Specialist (Phone) – Contractor

Our client is transforming the home improvement industry by providing an all-in-one platform that helps contractors grow sales, protect profits, and streamline operations. Backed by top investors, they are disrupting a $600B market with innovative SaaS and financial solutions designed to support small business success in the trades.

As our they continues to expand, they are seeking a Customer Support Specialist (Phone) – Contractor to help customers seamlessly integrate their software into daily operations. In this role, you will provide exceptional support, strategic guidance, and hands-on training to small business owners in the home improvement industry, ensuring they maximize the platform’s value. This opportunity is perfect for a customer-focused, results-driven professional who thrives in a fast-paced, high-growth environment and is passionate about empowering small businesses.
 
What YOU get to DO in this high-profile position:

• Respond to inbound customer requests via phone, providing quick and empathetic support.
• Guide customers through our client’s platform, ensuring smooth integration into their business processes.
• Drive customer engagement and activity, ensuring they fully utilize the software to grow their businesses.
• Identify, troubleshoot, and escalate customer issues related to education and product functionality.
• Share valuable customer feedback with product and engineering teams to enhance the platform.
• Manage multiple customer interactions and concurrent tasks efficiently.
• Champion the voice of the customer by ensuring their concerns are heard and addressed proactively.
• Create prepared responses for customer emails and texts to ensure consistent and effective communication.

What you NEED to SUCCEED in this challenging role:

• Experience with Salesforce CRM.
• Background in home improvement, lending/credit, or SaaS customer support or sales.
• Customer-Obsessed: Passionate about helping customers succeed and going above and beyond for them.
• Detail-Oriented: Impeccable attention to detail in communication and problem-solving.
• Strong Communication Skills: Exceptional verbal and written communication abilities.
• Time Management & Reliability: Able to prioritize multiple tasks and meet deadlines in a fast-paced environment.
• Problem-Solving Mindset: Skilled at analyzing issues and finding effective solutions.
• Team Player & Self-Starter: Able to work independently while being a strong team collaborator.
• Highly Coachable: Open to feedback and continuous learning to improve performance.

What’s in it for YOU?

• Mission-Driven Culture: Work in a company that is transforming an underserved industry.
• Competitive Pay: Be rewarded for your skills and contributions.
• Growth & Development: Gain unmatched opportunities to learn, grow, and develop in a fast-paced tech startup.
• Remote Work Flexibility: Enjoy the benefits of a remote-friendly work environment